We understand the value of happy and satisfied customers. Like our customers, we are reasonable, creative and understanding. At HawkBrakesDirect, our decades of automotive aftermarket experience leads us to being the best performance automotive company to buy automotive parts and accessories from. If you are not completely satisfied with the items you have purchased from HawkBrakesDirect, simply give us a call. Let's talk about it. We can usually help with a problem, answer your questions or refer you to the appropriate expert at the company that manufactured the part. Or if there is a need for return, let us know which item(s) you would like to return. We have a "No Hassle" return policy. HawkBrakesDirect will accept these returns within 30 days from the date of your invoice with an RGA number (return goods authorization number) obtained from our customer service department. Let us know what you'd like to do: re-order or return. We want you to be a happy and satisfied customer.
HawkBrakesDirect has several methods for you to place an order with us. Make sure to record your order number. This will help you in tracking your order.
Internet Web Site
We are open 24 hours a day for you. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please call our Customer Service Dept. at 1-800-738-4295. Orders do process quickly and at times it may be too late to make any changes.
Mon - Fri: 9am - 8pm EST
Talk to our knowledgeable Sales Staff for advice or recommendations on what will work best for your application. We can help with some of the confusing questions. Call us at 1-800-738-4295.
HawkBrakesDirect offers several methods of payment options.
Credit Card — We accept VISA, MasterCard, Discover, American Express and PayPal.
Check or Money Order — Payment can be made by Personal Check or Money Order in US funds in only. Please allow an additional 5-10 days for personal checks to process. Sorry, we do not handle COD orders.
International Wire Transfer — Please contact us for further information on this payment method.
Typically, we can only ship to a customer's credit card billing address. This is the contract stated rule put upon us (and all) merchants by the credit card companies in order for us to be guaranteed payment. To have your order shipped to an alternate address, contact your credit card company first and tell them you would like to set up an "alternate shipping address." They will then ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.
We will charge your card typically the same or next business day an order is placed (by law, we are required to send your order within 30 days of payment unless you agree to keeping your order on backorder status). You can cancel an order at any time prior to shipment, at no cost to you, by calling our Customer Service Dept. at 1-800-738-4295 or Contact Us. Restocking fees apply for any orders already in transit.
The quick answer is no, you'll be found out. As soon as an order is placed online, we know if the credit card details are valid or not and if the billing and ship to addresses match. Today's credit card verification technology records more than you would think. We have procedural steps in place to prevent fraudulent orders and when and if a fraudulent order does come though, we contact the appropriate law enforcement officials (usually the FBI http://www.fbi.gov/cyber/cysweep/cysweep1.htm) and give them every little detail they need. Of course, those individuals that place fraudulent orders get a visit from the FBI and usually end up in prison with friendly cellmates. So what do you think? Is it worth the risk?