You can trust that your order will be quickly processed and delivered. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the dollar amount of your purchase order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Yes, we ship to Canada and beyond! For the most accurate shipping costs, please contact us by calling 800-738-4295 or clicking our "Click To Talk' button on our home page. This will guarantee no surprises. Feel free to place an order during non-business hours, our representatives will get in touch with you as soon as possible to go over the delivery options and finalize your order.
Please call us toll free at 800-738-4295 or our "Click To Talk' button and let our shipping professionals get the absolute best delivered price for you. Maybe one of us would be willing to vacation in your area and bring the product with us!
Contact us for a tracking number or call our Customer Service Department at 800-738-4295 "Click To Talk' button on the home page and get up-to-date order information. Tracking numbers are typically available 48 hours after the order is placed (except orders placed on the weekend, then the 48 hour clocks starts on Monday).
If you have ordered an item that is out-of-stock or sold-out, we will keep it as an open order for 30 days. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address. Typically, we can only ship to a customer's credit card billing address. To have it shipped to an alternate address, contact your credit card company first, tell them you would like to set up an "alternate shipping address" and they will ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.
You can also call our Customer Service Department at 800-738-4295 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.
As orders are processed very quickly, making a change to your order cannot be guaranteed. We cannot make a change free of charge to orders that have already been shipped. Please call our Customer Service Department at 800-738-4295 if you need to change or cancel your order.
All products are subject to availability and prior sale. When HawkBrakesDirect offers deals on "Closeout" or "Hot Special" items please note that such items sell out very fast and are sometimes not replaceable.
Pricing may vary between our magazine ads and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. HawkBrakesDirect reserves the right to change prices at any time without notice. Prices listed do not always include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.
At times demand for a product will exceed our inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please check the website for the current ETA on backordered items.
Please note the stock status of the items you ordered on your email order confirmation.
HawkBrakesDirect's policy is to ship parts in stock or as they become available until all items are shipped. If there is a backordered item, the item will ship out when it comes back in stock. HawkBrakesDirect ships from warehouse distribution points and factories as needed to get you the correct part quickly and efficiently.
In the event that one or more of the items is on back order, we will follow your instructions on when to ship:
Ship your order complete: We will hold the order until the backordered item returns to stock and then ship the entire order complete. If the product is pulled from different warehouses, we will do our best to have them arrive within a narrow delivery time span.
Ship Separately: Ship all available items now and the backorder when it returns to stock. A split order handling charge of $3.50 may be added to your order. The balance of your order will ship out via FEDEX or UPS Ground delivery when all the items are in stock.
Cancel: Cancel all backorders and ship the remaining items immediately.
If you have ordered an item that becomes discontinued either by the manufacturer or by HawkBrakesDirect, it will be canceled from your order. We will notify you of the adjustment to your order.
Domestic orders received by us before 12:00pm PST are typically shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground and Parcel Select shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 1:00pm Pacific Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing (the time it takes for your funds to become available).
HawkBrakesDirect uses UPS and occasionally Federal Express for all US lower 48 deliveries (see shipping zones on map). All International shipments (see approved countries under International Ordering) ship via UPS or Federal Express International Priority.
UPS and FedEx Ground – Next day to 7 business days for delivery. Residential Ground deliveries are made Tuesday through Friday. Commercial Ground deliveries are made Monday through Friday.
UPS Next Day or FedEx Express - (by 3:00PM), 2-Day (4:30PM non-residential / 7:00PM residential).
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.
USPS Parcel Select - please allow 15 business days for delivery.
Currently: No orders are accepted for APO/FPO addresses or PO Boxes.
HawkBrakesDirect offers our exclusive Free "2 Way" shipping to make sure the parts you order are the right fit for your vehicle with no extra charges to you! This 2 Way shipping offer is available to our customers who meet these basic order requirements: